FREQUENTLY ASKED QUESTIONS

Do I need an account to place an order?

No, no need for an account to place an order. However, we recommend that you register for an account to start your order process.

Never received your order and tracking shows delivered?

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim. We will assist you in working with the carrier to complete the claims process. **  Claims can take up to 30 days to complete**.

Promotions and Discounts!

 Can’t use your discount code? Here’s maybe why:

• The code expired (we have limited-time offers). 
• You can only use one code at a time.
• Check for typos.
• Make sure the offer can be used for what you’re purchasing.

 Payment!

We accept the following payment cards: Visa, MasterCard and American Express. Please note: All payments must be made online when placing your order.

 

Incorrect items received!

Please use our 'Contact Us' section where you can drop us an email.
Must include those information:
• Your name
• Order number
• Product name and item number of the item ordered
• Product name and item number of the item received
• Picture of the incorrect item and a description of the incorrect item received


Defect items received!

Please use our 'Contact Us' section where you can drop us an email.
Must include those information:
• Your name
• Order number
• Product name and item number of the item ordered
• Product name and item number of the item received
• Picture of the defect item and a description of the defected item received

The product name and item number can be found on your order confirmation email.